Questions Fréquemment Posées
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Our stores are open Monday to Saturday from 10 AM to 6:30 PM. On Sundays, our stores are closed. During sale periods, our opening hours may be extended.
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We have three stores in Brussels: in Jette, Saint-Gilles, and Anderlecht. You can find the exact addresses and directions on the page: stores.
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After placing your order, you will receive a confirmation email with a tracking number. You can use this number on our website in the 'Order Tracking' section to check the status of your delivery.
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You have 14 days to return unworn items in their original packaging. Returns can be made in-store or by mail. For mail returns, please use the return form included in your package.
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We accept payments by credit card (Visa, Mastercard), Bancontact, PayPal, and bank transfer. In-store, you can also pay with cash.
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Yes, we have a wide range of shoes for children of all ages, from first steps to teenagers. We offer brands specialized in comfort and the development of the child's foot.
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On our website, you can check size availability directly on the product page. If out of stock, you can sign up to be notified when your size becomes available again.
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Yes, we offer several specialized brands like Ara, Gabor, Tamaris Comfort, Jana, Rieker, Remonte, and Skechers Arch Fit that provide excellent support for sensitive feet. For specific orthopedic needs, we recommend visiting one of our stores where our advisors can guide you.
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For Belgium, the standard delivery time is 1 to 3 business days. For neighboring countries, expect 3 to 5 business days. These times may vary during busy periods such as sales.
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We recommend regularly applying a care product suitable for the type of leather. We sell various care products in our stores and online. For suede shoes, use a special brush and protective spray.